Quality

Quality Policy 

In a world of constant change and new challenges, organizations are required to seek internal management tools that add value to the organization, improve processes, help control costs, and enhance the value of existing resources. 

The ISO 9001:2015 quality management model currently serves as an international reference for a wide range of organizations, regardless of their activity and size. 

The certification of an organization's Quality Management System is essential for the company to demonstrate its commitment to its mission and values and to convey confidence in its relationships with its stakeholders. 

Action Guidelines 

Business 

• Build customer loyalty; 

• Grow in market share; 

• Grow in invoicing. 

With Customers 

• Exceed their expectations; 

• Innovate in the solutions and services provided. 

With Candidates 

• Attract 

• Build loyalty;  

• Satisfy. 

With Suppliers 

• To guarantee the evaluation and communication of the results of their qualification. 

With Workers 

• Attract 

• Develop; 

• Engage. 

With Shareholders 

• To guarantee the reinforcement of financial autonomy. 

With Quality Management System 

• Promote the Continuous Improvement of the effectiveness of the Quality Management System; 

• Comply / Satisfy contractual, legal and all applicable requirements.  

 

Certification NP EN ISO 9001:2015 

 

The certification process consists in the definition, creation, implementation and certification of a Quality Management System, according to a normative reference or standard. 

Through a globally recognized certification, several benefits are recognized: 

• Demonstrate strong commitment to quality, creating a solid foundation to foster trust and enable comparisons on a global scale; 
• Improve customer focus; 
• keep employees motivated by encouraging their participation; 
• Promote reflection on the Quality Management System, identifying, correcting and preventing errors. 

ManpowerGroup Portugal has its Quality Management System certified in all brands and in its different areas of activity. 

Human resources management services, administrative management services and technical services, namely: 

• Recruitment and selection; 

• Training; 

• Administrative management; 

• Financial management; 

• Management control; 

• Computer Services; 

• Legal support; 

• Sales force management. 
  

Manpower Talent Based Outsourcing: Outsourcing Services in: 

• Sales Force Management; 

• Recruitment and Selection; 

• Training; 

• Contact Center Management Services; 

• Store Management; 

• Telemarketing; 

• Backoffice Activities; 

• Direct Sales; 

• Data Entry Operators. 

 Experis: 

• Specialized recruitment and selection; 

• Project Solutions IT. 

 Manpower: 

• Recruitment and selection; 

• Human Resources in temporary work; 

• Sales force management. 

 

Certification NP EN ISO 27001:2013 

Manpower Talent Based Outsourcing has its Information Security management system certified in accordance with the requirements of the ISO 27001 standard, in the following scope: 

• Information security in the treatment of data of Clients, Candidates and Workers in the scope of recruitment, selection and contract management processes. 

• Statement of Applicability: "ISO27001_control SGSI_and_SOA_2021_V1.2_21122021. 

• Excluded Controls: A.11.1.6, A.14.1.3, A.14.2.1, A.14.2.2, A.14.2.3, A.14.2.5, A.14.2.6, A.14.2.7, A.14.2.8. 

 

Information Security Policy 

At ManpowerGroup Portugal we have established an Information Security Policy with the following objectives: 

• To ensure the appropriate levels of integrity, authenticity, availability and confidentiality required to protect information, thus mitigating the impact of any incidents that may compromise the regular functioning of ManpowerGroup Portugal. 

• Integrity is the ability to prevent, recover and reverse unauthorized or accidental changes to data. 

• Authenticity is the maintenance of the reliability of information from the moment of its production and throughout its life cycle. 

• Availability refers to the ability to access data when needed. 

• Confidentiality refers to the ability to protect data from those who are not authorized to access it, by not preventing authorized persons from accessing it in a timely manner. 

• In order to fulfill these objectives, ManpowerGroup Portugal, in compliance with the legislation and regulations regarding information security, is committed to adopting the best national and international practices. 

• To promote the continuous improvement of the Information Management System.